Store Policy
Hustle Helpdesk: Customer Care that Actually Cares
Got questions, glitches, or midnight doubts? We’ve got you.
How to Reach Us
Email: myprepboss@gmail.com
(fastest way—expect a reply within 72 business hours, Mon - Fri).
Coming Soon: DMs: @TheHustleFiles on Instagram for quick “hey-what’s-up” pings.
Contact Form: Hit the “Help” button anywhere on the site to drop us a note.
What We Cover
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Order & Shipping SOS – Tracking wonky? Package MIA? We’ll chase it down.
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Defective Goods – Misprinted pages, torn cover, or anything less than crisp? Snap a photo and email us; we’ll make it right—statutory rights still rule.
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Download Drama – Trouble opening one of our free worksheets or PDFs? Ping us for a fresh link.
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General Curiousness – From study tips to point-system clarifications, ask away. We’re nerds for this stuff.
What We Don’t Do
Change, cancel, or refund orders after they’ve shipped
(see Zero-Reverse Gear Policy).
Answer at 2 a.m.—we’re probably refilling the caffeine tank.
Response Time Reality Check
We aim for lightning speed, but weekends and holidays may add a smidge of wait. If you don’t hear back in three business days, poke us again—emails vanish into spam-purgatory sometimes.
Bottom line: we’re here to keep your hustle smooth, your books crisp, and your vocab levels maxed.
Buy (and download) with confidence—backup is just a click away.
Privacy & Safety--Your Info = Your Business
We take your privacy as seriously as we take our caffeine. Here’s how we keep things safe, sound, and scam-free:
🔐 What We Collect (and Why)
When you make a purchase, we collect only what’s necessary—your name, email, shipping address etc.—so we can send you The Hustle Files and confirm your order without a hitch. That’s it.
💳 Secure Payments
All payments go through trusted third-party services (like PayPal). We never see your full credit card info, and we wouldn’t want to—it’s encrypted and handled securely by the pros.
📬 After You Buy
You’ll get:
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A confirmation email with your order deets.
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No spam. No weird newsletters. No sketchy third-party nonsense.
🔒 We Don’t:
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Sell your info
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Share your info
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Trade your info for tacos (tempting, though)
📁 Your Data, Your Rules
We don’t collect much—just the basics to get your book to you.
If you ever have questions about what info we have or want something deleted, just email myprepboss@gmail.com.
We’ll do our best to help, human to human. No robots. No runaround. Just respect.
We’re here to protect your privacy, not mess with it. You hustle hard—you deserve a site that respects that.
Wholesale Hustle--Let's Team Up!
Want to stock The Hustle Files in your store, classroom, library, or subscription box? We’re here for it. Whether you’re an indie bookstore, a school looking to spice up vocab prep, or a cool gift shop with taste—we’d love to talk.
Here’s the deal:
Bulk discounts start at 50+ copies
We keep it simple: low minimums, fast shipping, and one real human to talk to (hi, it’s me)
Email myprepboss@gmail.com with your name, business, and how many copies you're dreaming of—we’ll hit you back fast with wholesale pricing and details.
Let’s spread the hustle.
Payment Methods
We keep it easy:
Credit / Debit Cards – Visa, MasterCard, Amex, Discover
PayPal – Fast, secure, and no typing your card number again
Offline Payments – Cash or Venmo in person only (local pickups, pop-up shops, etc.)
No crypto. No checks. No goats traded for books (yet).
A Note on Fees 💸💬
Yup, those annoying credit card and PayPal fees? They’re already baked into the book price. We know—it bumps the cost a little, and we wish it didn’t.
Why? Because we’re a one-human show trying to keep it simple (and not lose money on every order).
Thanks for understanding—and for supporting indie hustle over big-box blah.